Terms of service


Terms of service

OVERVIEW


This website is operated by RAISON D'ETRE. Throughout the site, the terms “we”, “us” and “our” refer to RAISON D'ETRE. RAISON D'ETRE offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: https://www.raisondetre.co/policies/refund-policy
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: https://www.raisondetre.co/policies/refund-policy

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [LINK TO PRIVACY POLICY]


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall RAISON D'ETRE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless RAISON D'ETRE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at concierge@raisondetre.co.
Our contact information is posted below:
Raison d'être
concierge@raisondetre.co


Event Sales 

By placing an order at an event with Arundell Collections Ltd, trading as Raison d’Être (referred to as "we" or "us"), you (the customer) agree to the following Terms and Conditions. These terms are governed by the laws of England and Wales.

SECTION 21. Orders Requiring Deposit

  • You may inspect and select products in person at the event. For certain items you may reserve a product for later delivery, a deposit of 10% of the total purchase price is required at the time of order. Where a deposit is required (and not full payment at the time of order) this will be made clear to you and you will also see this displayed at the Point of Sale (POS) tablet. 

  • Payment of the deposit confirms your order for the scheduled delivery date. The deposit will be 10% of the total order.

  • The remaining balance (90% of the order) is due no later than three months before your specified event date (for example, three months prior to your wedding date).

  • We will provide a reminder or invoice for the final balance well in advance of the due date. Timely payment is essential to ensure we can fulfil your order on schedule.


SECTION 22. Full Payment

  • For items purchased where available at the event. A full payment is required. 

  • Some items purchased will require a full payment at the time of placing an order. These orders will be placed on the tablet with the assistance of event concierge team members.

SECTION 23. Cancellation and Refunds (14-Day Cooling-off Period)

  • After placing your order and paying the deposit, you have a 14-day cooling-off period during which you may cancel your order for any reason and receive a full refund of your deposit.

  • To cancel within this 14-day period, you must inform us (for example, by email or in writing) of your decision to cancel. We will then process your deposit refund promptly, usually within 14 days of receiving your cancellation notice.

  • Where items have been taken away from the event, the customer must return the items as per the standard returns procedure and bearing the costs for returning the items. 

  • Where items have already been dispatched, a delivery charged may be applied which is non refundable. 

SECTION 24. No Cancellations After 14 Days (for orders placed 

  • If you do not cancel your order within the initial 14-day period, the order becomes final and non-cancellable. After the 14 days have elapsed, your 10% deposit is non-refundable.

  • If you decide to cancel or are unable to proceed with the order after the 14-day cooling-off period has passed, we will be unable to refund your deposit. 

SECTION 25. The Final Balance (events)

  • It is your responsibility to ensure the remaining balance is paid on time (three months before the event date). If the final balance is not paid by the due date, we reserve the right to cancel your order due to non-payment.

  • In the event of cancellation due to non-payment by the required date, we will not fulfil the order and your 10% deposit will be forfeited. The retained deposit will be used to cover costs we have incurred and losses resulting from the unfulfilled order (as 10% is a genuine reservation fee and a reasonable pre-estimate of such costs)

SECTION 26. Changes to Event Date

  • Event Date Brought Forward: If you reschedule your event to an earlier date than originally specified, you must notify us as soon as possible. The due date for the final balance payment will be adjusted so that it is paid at least three months before the new event date. (For example, if your event is moved up by one month, your final payment due date will also be set one month earlier than originally scheduled.). We require a minimum period of three months for fulfilment of the order. However, should you reschedule your event for a period which provides us with less than three months’ notice, we cannot guarantee fulfilment of the order – we will try our best endeavours to fulfil the order.  


  • Event Date Postponed: If you postpone your event to a later date than initially specified (please inform us as soon as possible), an additional fee of 10% of the final order value may be chargeable. This fee is to cover additional costs incurred by us which covers potential price increases, changes to taxation, storage costs, etc. We will update your payment schedule to reflect the new event date and the additional fee. The final balance (including this extra 10%) will still be due three months before the rescheduled event date.


  • If you change your event date and the product becomes unavailable, at our discretion, your deposit can be transferred toward the purchase of another available product of equal or higher value as a replacement. If the alternative product you choose has a higher price than the original item, you will need to pay the difference in price (your deposit will count toward the new product).

SECTION 27. Product Availability

  • We strive to ensure that all reserved products are available for your event. However, if the product you have reserved becomes unavailable or discontinued before your delivery date, we will inform you promptly and discuss alternative options.

SECTION 28. Collection of Products at the Event

  • Any items collected at the event on the day of purchase will be subject to the conditions set out under the Consumer Rights Act 2015 for an in-person sale.

SECTION 29. Risk and Delivery 

  • Risk in the goods shall pass to you upon delivery of the goods to you at the agreed delivery address, in accordance with this agreement. 

  • For the purposes of this clause, delivery shall be deemed to occur when the goods are delivered to the Buyer or the Buyer’s authorised representative – at which point the goods shall be at the Buyer’s risk. 

  • From the point that risk passes to the Buyer, we will not be liable for any loss, damage, deterioration or destruction of the goods, except to the extent caused by the Seller’s negligence or breach of contract. 

SECTION 30. Governing Law and Statutory Rights

  • These Terms and Conditions are governed by the laws of England and Wales. By placing an order, you agree that any disputes or claims arising out of this contract will be subject to the jurisdiction of the courts of England and Wales.


  • Nothing in these Terms and Conditions is intended to limit or exclude your statutory rights as a consumer. Your legal rights, for example, rights under the Consumer Rights Act 2015 that ensure goods are of satisfactory quality, fit for purpose, and as described remain fully intact and are not affected by these terms. We aim to comply with all relevant consumer protection laws in our dealings with you.


Prize Draw Terms and Conditions

SECTION 31. Prize Draw Terms and Conditions

  • By entering any prize draw run by Arundell Collections Ltd, trading as Raison d’Être, you confirm that you are aged 18 or over and agree to be bound by these Prize Draw Terms and Conditions.

  • Entry into the prize draw is free and no purchase is necessary, unless otherwise stated at the event. Only one entry per person is permitted unless expressly stated otherwise.

  • By entering our prize draws, you agree to provide your email address for the purposes of administering the competition and for receiving future marketing communications, including newsletters and promotional content from Raison d’Être.

  • Your personal data will be processed in accordance with our Privacy Policy (https://www.raisondetre.co/policies/privacy-policy) and in line with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR). You may withdraw your consent and unsubscribe from marketing communications at any time by using the unsubscribe link provided in our emails.

  • The prize will be as described at the event or in associated promotional materials. The prize is non-transferable, non-exchangeable and no cash alternative is available.

  • The winner will be selected at random from all valid entries received and will be notified using the contact details provided. If the selected winner does not respond within a reasonable period, we reserve the right to select an alternative winner.

  • By entering, you agree that, should you be selected as a winner, Raison d’Être may publish your name and/or details relating to the prize on our website, social media channels, or other business marketing materials.

  • We reserve the right to withhold, withdraw, substitute or cancel the prize or the prize draw at our discretion where we reasonably believe that these Terms and Conditions have been breached, the entry is invalid or fraudulent, or where circumstances beyond our reasonable control make it necessary to do so.

  • Our decision in respect of all matters relating to the prize draw shall be final and no correspondence will be entered into. The prize draw and these terms are governed by the laws of England and Wales.


Suppliers’ Terms and Conditions 

ETTINGER – APPLICABLE IN ADDITION TO RAISON D’ETRE TERMS AND CONDITIONS WHEN PURCHASING AN ETTINGER PRODUCT FROM RAISON D’ETRE. 

TRADEMARKS & INTELLECTUAL PROPERTY

Ettinger Ltd is a UK registered company

Company registration number: 336 826
VAT registration number: 23 88 99 006

Registered address:
G. Ettinger Ltd
215 Putney Bridge Road
London 
SW15 2NY
UK

All content, such as images, logos, videos, texts, product designs, patents and suchlike are the property of Ettinger Ltd or licensed to us, and protected by international and UK copyright and intellectual property laws. Ettinger is the sole owner of the Ettinger and Ettinger London names, the logo and the monogram mark. Ettinger’s trademarks have been registered and are in use in more than one country.

You are not allowed to copy, reproduce or modify the contents of this website or any of Ettinger’s registered trademarks and patents without prior written consent from Ettinger.

USING OUR WEBSITE

By using our website and registering an account with us you agree to:

  1. Provide correct, accurate and up to date information;

  2. Comply with our Terms & Conditions;

  3. You will not edit, change, disassemble, alter or tamper with any part of this website;

  4. You will not use the website in any way that damages or interrupts the website;

  5. You will not attempt to access the website’s security measures;

  6. You will not transfer files that contain viruses, malware or harmful programmes;

  7. You will not email or otherwise disseminate any content that is obscene, offensive, threatening, abusive, defamatory or otherwise inappropriate.

 

When becoming aware of any breach, Raison D’etre reserves the right to suspend, restrict or terminate your access to the Raison D’etre’s website, close customer accounts and cancel orders at any time without notice. We can also take any other action against you if we consider it appropriate to defend our rights or those of any other person.

CONTENT OF ETTINGER PRODUCTS ON OUR WEBSITE

Although we endeavour to give as accurate and complete descriptions as possible of the Ettinger products sold on this website, we cannot guarantee there are no minor errors in the descriptions.

Moreover, we have included as many product pictures as possible, from different angles, to ensure we display as many product features as possible and to help you choose the right item to purchase. However, due to different screen resolutions and the complexity of some colours and photography angles, we cannot guarantee that what you see on screen will always accurately reflect the actual item. Please read through the product features for accurate information regarding size, weight, packaging, and other attributes associated with the product.

TERMS OF SALE

Prices

All prices shown on our website are in in GBP. The price shown at the time of purchase will prevail, unless an obvious pricing error has been made, in which case the situation will be reviewed with the customer on a case-by-case basis.

Product prices do not include delivery costs. A single delivery cost will be added to your order regardless of the number of items in the order.

Duties & Taxes

We aim to deliver all parcels Delivered Duty Paid (DDP) where we can, which means we will pay any import duty costs on your behalf as well as further administrative clearance charges. Nevertheless, the parcel’s recipient may still be required to assist with any customs clearance procedures and our courier, or the local customs office will get in touch directly with the parcel’s recipient to do so. Any further costs beyond normal import duty clearance imposed by local customs and/or tax authorities must be covered by the recipient.  

Please note, for shipments to Delivery Duty Unpaid (DDU) countries, your order may be subject to additional customs fees, which are assessed and charged when the shipment arrives at the destination country. We will not be able to provide prepayment of duties and taxes for this order, and you may be required to use a personal third party custom broker to clear your items.  

Purchase of Products

By placing for an Ettinger product, you offer to enter a sales contract with Raison D’Etre. After placing your order, you will receive a confirmation email, acknowledging that we have received your order. This does not mean your order has been accepted. Your order will be accepted when you receive the confirmation of the order dispatch directly from Ettinger Ltd. This contract is not transferrable, and you may not dispose any of your obligations under it at any time without prior written consent.

It is important you enter the correct billing address details when placing an order. If you are not able to enter the correct billing address details, your payment may be held by the payment security gateway we use for security reasons, until we are able to accept or decline the payment. This may delay the delivery of your order, or your order may be cancelled.  

By placing an order with us, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old on the date of sale.

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 days of the product being delivered to you. In this case, you must return the product to us unused, undamaged and in its original packaging at your own cost, unless stated otherwise. Once the returned product has been received by Ettinger Ltd and we are satisfied with the returned product(s) condition, you will be fully refunded for the product, excluding the delivery cost.

Delivery

All orders will be sent to the delivery address provided at the time of order, unless requested otherwise prior to dispatch of the order. If the delivery address provided is incorrect or incomplete, you must notify us of this as soon as possible. We cannot be held liable for any orders delivered to addresses that have been provided incorrectly. 

Please note, all deliveries need to be signed for and therefore we will not deliver to PO Boxes.

GOVERNING LAW

These Terms & Conditions, and all transactions relating to this website are governed by English Law. Any disputes in relation with this website will be resolved in the Courts of England or Wales.

You are required to check, before using this website or our services, that you comply fully with your local laws and regulations. You must not use this website if doing so would breach such local laws and regulations.


FLORIS – APPLICABLE IN ADDITION TO RAISON D’ETRE TERMS AND CONDITIONS WHEN PURCHASING A FLORIS PRODUCT FROM RAISON D’ETRE. 

Eligibility:

To be eligible to purchase Floris goods on Raison d’Etre’s website you must:
a) be aged 18 years or older; and
b) register to use Raison d’Etre’s website; and
c) be the holder of a valid debit/credit card.

You warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. If your personal information changes then please notify us immediately by contacting Raison d’Etre’s concierge service.

Your Account 

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You are responsible for all actions that occur in relation to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. If you forget your password, we will reset it upon your request and send it to the email address you registered with. All the Personal Information that you provide will be held in accordance with the Privacy Policy.


Placing an Order and Acceptance

You place your order request for Floris goods from Raison D’etre’s website by clicking on the confirm order button at the end of the online order process. 

Products are available for your personal use only and not for resale. By placing an order on the site, you warrant that you will use the product for your personal use only. This includes reselling on other eCommerce websites.

Once you have placed your order, we will send you an email acknowledgement providing you with a reference number and the value of your order which has been debited to your credit/debit card. Please note this is not an order confirmation or order acceptance from Floris. Unless Floris have notified you that they do not accept your order or you have cancelled your order, Floris’ acceptance of your order and the completion of the contract between you and us will take place when Floris have despatched the goods ordered by you. To cancel your order after it has been despatched, you will need to follow the Cancellation and Returns Procedure. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. If you require a VAT invoice or would like any information regarding your order, please contact Raison D’etre’s concierge team. 


Description of Goods 

We take all reasonable care to ensure that all details, descriptions, and prices of Floris products on Raison D’etre’s website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up-to-date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.


Payment

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT and delivery charges as set out when confirming your order. The payment will be debited and cleared from your account at the time when you confirm the order at the end of the online order process. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.


Passing of Property

Floris will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by Floris. Legal ownership of the goods will immediately revert to Floris if we refund any such payment to you.


Delivery

Floris will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more delivery. We do not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business. In the unlikely event of non-delivery of your order, we must be notified within 30 days of the purchase date.


Acceptance

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected. If you have not received the entire order as detailed in the order acknowledgement email sent to you when an order is received, please contact Raison D’etre’s concierge service. 


Cancellation & Returns Procedure

We are sure you will love our products as much as we do, but if you are unhappy with your purchase and would like to return or exchange any of your order, please contact Raison D’etre’s concierge team and we will be happy to help.

Goods purchased online can be returned or exchanged within 14 days of purchase, provided that the items are unopened and in their original packaging. Please note that any customisable items are non-refundable. When returning your goods, please enclose your original dispatch note/receipt, or add a cover note with your contact details and order number.

All returns are made at customers' own cost and risk and must be returned directly to Floris. Floris will refund the postal cost of your returns only if the items are faulty or damaged. We recommend that customers send returns via Recorded Delivery, as Floris will not assume responsibility for items lost in transit. Floris reserves the right to deduct the cost of retrieving the goods if not returned by the customer (unless faulty/damaged). Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods to Floris.


Complaints

If you wish to complain about any matter in respect of the goods or service please contact Raison D’etre’s concierge service.

 

Your conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged, or impaired in any way. You must not use the Website for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.


Samples

Any products and services, and any samples thereof, we may provide to you are for personal use only. You may not sell or re-sell any of the products or services, and any samples thereof, you receive from Floris. 


Copyright and Intellectual Property

All content available on the Website relating to Floris products, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (the “Content”) is the property of Floris, and is protected by UK and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without our prior written consent.


Accuracy of Information

We attempt to be as accurate as possible when describing products on the Website; however, to the extent permitted by applicable law, we do not warrant that product descriptions, colours or other content available on the Website are accurate, complete, reliable, current, or error-free.


Third-Party Links

We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Website pages and other websites that you visit.


Representations & Warranties: Limitation of Liability

The Website is presented “as is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any: a) interruption of business; b) access delays or access interruptions to the Website; c) data non-delivery, misdelivery, corruption, destruction or other modification ;d) loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website; e) computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites; f) inaccuracies, omissions or misleading, false or deceptive statement in the content; org) events beyond our reasonable control. Further, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.


Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


General

We reserve the right to make changes to this site and these terms and conditions at any time. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions. You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase of Floris goods, and supersede and govern all prior proposals, agreements, or other communications. Nothing contained in these Terms and Conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website. We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. If you have any questions regarding these Terms and Conditions, please contact Raison D’etre’s concierge service. 

 

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LE JACQUARD FRANCAIS – APPLICABLE IN ADDITION TO RAISON D’ETRE TERMS AND CONDITIONS WHEN PURCHASING A LE JACQUARD FRANCAIS PRODUCT FROM RAISON D’ETRE. J

The present terms and conditions of sale intend to define the contractual relations between Raison D’etre  and the buyer, which apply to any purchase made of a Le Jacquard Francais product via the Raison D’etre  website. 

The acquisition of an item via the present website implies the full acceptance by the buyer of the present terms and conditions of sale.

These terms of sale shall prevail over any other general or specific terms not specifically approved by Raison D’etre. Raison D’etre reserves the right to amend these terms and conditions of sale at its discretion. In this event, the terms and conditions of sale applicable will be those in use at the date of purchase by the buyer.  

Product Descriptions and Availability

All products are subject to stock availability. If a Le Jacquard Francais product is unavailable, Raison D’etre will inform the buyer.

Raison D’etre in no way guarantees the retention of products on sale at any given period.

Raison D’etre has taken every care to ensure that the description and representation of each product is as accurate as possible.

The photographs depicting Le Jacquard Francais products on Raison D’etre’s website are as accurate as possible but do not guarantee a perfect match with the sold product, specifically with regard to the colors.

Size Tolerance

The “Jacquard” weaving technique involves a measurement tolerance of + or – 4%. The natural fibres used by Le Jacquard Francais can shrink upon washing by about 5%.

Pricing 

The prices in the catalogue are inclusive of taxes and are indicated in sterling pounds and include VAT.

Raison D’etre reserves the right to amend the prices at any time, however, the price indicated on Raison D’etre’s website at the time of the order will be the only one applied to the buyer.

The prices indicated do not include shipping and deliver costs. 

Orders

The buyer places an online order on Raison D’etre’s website.

The client must be at least 18 years of age and legally liable to place an order on the website.

The client must create an account to order a product on the website.

Confirmation of the order leads to the acceptance of the present terms and conditions of sale.

Raison D’etre  will send an email confirming the order.

In some cases, particularly non-payment, incorrect address or any other problem linked to the order, Raison D’etre  reserves the right to block the buyer’s order until the problem is resolved.  

Payment Methods

Payment is required at the time of ordering.

By communicating the bank details, the client authorizes Raison D’etre to proceed with the transaction. 

The account of the purchaser will be debited only at the time of the forwarding of the available products and only of the amount of the sent products.

An invoice will be sent by e-mail and will be available online on the buyer's account provided he/she has registered. At the buyer's request, a paper invoice will be sent to him/her, showing the VAT.

Delivery:

All purchases must be paid for prior to delivery.

The deliveries are made to an address of your choice, as indicated on the purchase order and which are required to be located in the previously indicated geographic areas. 

Please note that it is necessary to communicate to us an easily accessible shipping address, a telephone number of the addressee (preferably a mobile number), a delivery time frame and any other details necessary for access.

The products ordered are normally delivered within 4 to 8 days after the order approval. If in spite of all precautions, the delivery time is not respected for various reasons (delivery company delays, force majeure such as extreme weather conditions, strikes, etc.), we shall do our best to ensure delivery as soon as reasonably possible.

If the delivery time exceeds thirty days from the order placement, the sales agreement can be terminated and the buyer refunded. 

An email will be sent to you to confirm the dispatch your order. 

Any order placed on Raison D’etre’s website and delivered outside France can be subject to taxes and customs duties applied once the package arrives at its destination. These potential customs duties and taxes linked to the delivery of a product are payable and under the responsibility of the buyer. Raison D’etre is not required to verify and inform the buyer of applicable customs duties and taxes. For more details, the buyer is advised to seek information before the relevant country’s authorities. 

EFFECTS OF CANCELLATION:  

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive  type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

WARRANTY

All products supplied by Le Jacquard Français benefit from the legal guarantee of conformity (article L217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), enabling the buyer to return defective products.

In the case of the return of a defective item, shipping costs will be free or refunded to the buyer.

The product(s) must be returned packaged and sufficiently protected so as not to be damaged in transit.

PERSONALISATION

Embroidered items cannot be returned or refunded.
For orders including one or more embroidered items, an additional 5 to 7 days must be added to the delivery time indicated.


ARTEL GLASS – APPLICABLE IN ADDITION TO RAISON D’ETRE TERMS AND CONDITIONS WHEN PURCHASING AN ARTEL GLASS PRODUCT FROM RAISON D’ETRE. 

DELIVERY & SHIPPING COSTS

Delivery takes approximately 10 to 12 weeks, earlier delivery may be possible. Artel glass will provide an estimated deliver at the point of sale. 

Delivery of GILDED products takes approximately 12 to 16 weeks, earlier delivery may be possible and Artel Glass will inform you when your order is confirmed.

For orders under £1000, freight cost will be 11% of the value of the glass.

For orders between £1001 and £3000, freight cost will be 10% of the value of the glass.

For orders over £3000, freight cost will be 7% of the value of the glass. 

CANCELLATION AND RETURN POLICY

All Artel products purchased through Raison d’Etre’s website are made to order. As such, Artel products are not subject to returns unless the item arrives damaged or is defective. 

TRANSPORT AND DAMAGE CLAIMS

After receiving your order, please be certain to check it without delay to ensure:

All items have been received.

Nothing has been damaged during transport.

CLAIMS PROCEDURE

All claims must be made within 10 days of receipt of goods.

Please send Raison d’Etre’s concierge service a picture of any glass that arrives broken.

Please send Raison d’Etre’s concierge service a picture of the shipping box.

TOLERANCES

Slight variations in design, colour hue and size may occur as a natural result of the 100% hand-made glassware ARTĚL utilizes for manufacturing.


Slight imperfections such as small air bubbles might also occur as they too are a natural occurrence in this type of manufacturing process.


The final result will be beautifully hand-crafted piece, that is 100% unique and we hope you will cherish for a lifetime.



AMORE GNA – APPLICABLE IN ADDITION TO RAISON D’ETRE TERMS AND CONDITIONS WHEN PURCHASING AN AMORE GNA PRODUCT FROM RAISON D’ETRE. 

1.1 By placing an order of any Amore GNA product on Raison d’Etre’s website you are confirming that you are 18 or older. It is illegal for us to sell alcohol to anyone under the age of 18. Amore GNA are a patron of the “Challenge 25” Policy scheme as set out by “drinkaware”. Photographic ID will be requested on the point of deliver. More details can be found online at www.drinkaware.co.uk.

1.2 When you submit your credit or debit card details you are confirming that you are either the card holder, or that you have permission from the card holder to use the card for the purpose of ordering our products.

1.3 Payment will be taken immediately from your card, then your order will be dispatched.. Please note, when you place an order, we will securely store your card details so it’s easier for you to place any future orders, but we will never take payment from your card unless you authorise us to do so.

1.4 We reserve the right to cancel any orders we cannot fulfill for any reason. If your order is cancelled we will contact you to explain why and refund any money you have paid us for that order.

1.5 Our standard delivery charge applied to any Amore GNA product purchased on Raison d’Etre’s website is £7.99 to most UK addresses with a 5 day turnaround, when you order before 5pm. The delivery charge for any Amore GNA product purchased on Raison d’Etre’s website is free if you spend £80 or more. If we are extremely busy with orders, we will bring the 5pm cut-off forward so that we can keep our promise to the customers who have already ordered.

1.6 We are unable to guarantee delivery dates to some areas of the UK.

1.7 We aim to meet all delivery dates on a best endeavours basis. On the very rare chance your order goes missing, or we are advised by our courier that it couldn’t be delivered, we will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund.

1.8 For your own safety we reserve the right to contact your card issuer for the purposes of carrying out security checks.

1.9 Any promotions, discounts or vouchers are single use only and not to be used in conjunction with any other promotion, discount or voucher unless otherwise stated.

2.0 Products offered by us are displayed on our website show current stock levels. Any product may be withdrawn from offer without notice.

2.1 There may be issues from time to time where we may be unable to fulfil your exact order. In this instance we will try to contact you in order to substitute bottles with similar wines, or other bottles we think you’ll love. Any substitutions we make will be of at least the same value as the wines you ordered.

These terms are governed by the laws of England and Wales. In the event of any claim or dispute arising out of or in connection with these terms, and any orders placed thereunder, the courts of England will have exclusive jurisdiction over them.

 

La Lique – APPLICABLE IN ADDITION TO RAISON D’ETRE TERMS AND CONDITIONS WHEN PURCHASING A LALIQUE PRODUCT FROM RAISON D’ETRE. J


1  | SCOPE OF APPLICATION OF THE PRESENT GENERAL TERMS OF CONDITIONS

The present General Terms and Conditions (hereinafter referred to as “GTC”) apply to orders placed on Raison d’Etre’s website of a Lalique product by an individual consumer for strictly personal and private use (hereinafter referred to as the “Client”) for a delivery of the Products in the United Kingdom.

By placing an order on Raison d’Etre’s website of a Lalique product, the Client agrees to the GTC. The GTC can be printed and / or downloaded from the Website.

Lalique Limited reserves the right to modify the GTC at any time, in which case the applicable version of said GTC shall be the one agreed upon by the Client when placing his/her order of a Lalique product on Raison d’Etre’s website.


2 | PERSONAL DATA AND DESIGNATION OF THE CLIENT

By placing an order and/or opening an account, the Client declares being a natural person ordering Products for non-commercial purposes, having the legal capacity to enter into contract and acting on their own behalf.

The account of the Client allows placing orders on Raison d’Etre’s website, consulting the state of the processing of his order and of the delivery of the Products, consulting the list of past online purchases, and having access to the Client’s personal data stored on the Website. The Client can modify said personal data when logged in on his/her account.

By making his/her email address and phone number available on the Website, the Client agrees to receive at his/her email address information relating to his/her orders placed on the Website, and the processing of said orders.

If the Client opens an online account, he/she will choose a security password that shall be strictly confidential.

An email confirming the opening of an online account shall be sent to the Client at the email address provided when filling the online form.

To access his/her online account, the Client must use his/her email address as a user name and his/her password.

The Client who loses his/her password can reset it by using his/her email address used as a user name.

Raison d’Etre undertakes to keep the personal data collected confidential and to use it in accordance with the (personal) data protection regulations.

Said personal data shall be used for:

  • Processing the online orders and all contractual obligations,

  • After-sale services,

  • and customer relationship management such as informing the Client of any promotional operation, if the Client agreed beforehand to receive such requests.

They shall be kept in a form enabling the persons concerned to be identified for a period which does not exceed the time necessary for the purposes for which they are collected and processed.

Raison d’Etre will communicate, with the prior client’s agreement, the personal data to its partners in charge of the processing of the orders placed online, of the delivery of the Products and of the after-sale service.

The Client can exercise at any time his/her right of access to the data, and his/her rights of opposition, obtaining, deletion, portability, correction, suppression of his/her personal data.


3 | TERMS FOR PLACING AN ORDER

All the Lalique products offered for sale on Raison d’Etre’s website are presented on a file including a photography and information such as dimensions and all tax included price of the Product. Products are offered for sale as long as they are available online and within the limits of available stock. Pictures are the most accurate as possible but Raison d’Etre won’t be able to warrant a perfect similarity with the Product(s) selected for purchase (like colours).

By clicking on the link "Add to shopping bag", the Client places the Product in his/her "Shopping bag" in the quantity chosen.

The Client who accepts his/her order as described shall pay with his/her credit card (Visa, MasterCard, American Express) and is asked to enter his/her billing address. If the billing address is the same as the delivery address, the customer may choose to use the same address for both delivery and billing.

Only after confirmation by the Bank, shall the order be placed and effective.

Before sending the confirmation order, Raison d’Etre shall retain the right to refuse the order for just cause including when the selected article is no longer available for sale or if Raison d’Etre is in dispute with the Client regarding payment of an order placed previously. Raison d’Etre confirms each order by email to the Client with the following information:

- Order reference,

- Delivery and Billing addresses,

- The Product(s) ordered,

- Total price all taxes included, including packaging and delivery costs, paid by the Client.

If we are unable to accept your order, we will inform you of this by email or post, and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. 

Raison d’Etre shall keep the written proof of the sales contract entered into with the Client for a period of time of 10 years starting on the delivery of the Products.

Client can ask for a copy of said contract by email or post, to the customers’ relations service at the postal address mentioned at Article 1 of the GTC. However, Raison d’Etre strongly recommend to the Client to keep copies of its order and more generally information related to the purchase.

Title to the Products shall remain vested in Lalique Limited and shall not pass to the Client until complete payment of the price. The shipping of the Products ordered shall not intervene before the complete and effective payment of the price.

Raison d’Etre verifies each order placed on the Website. Such control aims at protecting Raison d’Etre from abusive practices set up by fraudsters. Raison d’Etre services may ask the Client for any necessary documents to carry on the order: address proof at the Client’s name or at the name of the person indicated for the delivery, etc. Such request shall be made by email.

We may need certain information from you so that we can supply the products to you, for example, additional address details. If you do not give us missing information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.




4 | PRICE

The price of each Product is mentioned on its designated file on the Website, in Pound £ and all taxes included, excluding packaging and delivery costs.

Packaging and delivery costs are indicated to the Client on the web page listing the Products and submitted to his/her approval before the order is completed. The amount of those costs depends upon the physical characteristics of the Products.

Raison d’Etre = reserves the right to modify the price of the Products at any time. The price accepted by the Client when validating his/her order is firm and definitive.


5 | PAYMENT

The Client pays in Pound with a credit card by transmitting:

- For Visa® and MasterCard® credit cards: The 16-digit number of his/her credit card, its expiry date and the security number indicated on the back of the card,

- For American Express® credit cards: The 15-digit number of his/her credit card, its expiry date and the security number indicated on the front of the card.

Following credit cards are accepted:

- Visa®,

- MasterCard®,

- American Express®.

The Client certifies that he/she is not prohibited from using a credit card for payment of his/her order and that this means of payment grants Raison d’Etre access to the sum necessary for the payment of the order.

If the transaction could not be executed and the Client payment account could not be debited, the sale would be immediately resolved and the order of the said Products would be cancelled.

Raison d’Etre suggests to Clients to keep the receipt from the bank after completion of the transaction and more generally the information related to the purchase.


6 | DELIVERY

Please consult our delivery times and fees in the product description prior to placing an order.

The Products bought on the Website shall be shipped to the delivery address given by the Client. The Client is responsible for submitting complete and accurate delivery information. 

The Client will be notified of the dispatch of his/her order by e-mail. The Customer will be informed of the follow-up of his delivery by the logistics provider.

Should the Client be absent at the time of delivery, the shipping company shall send an email, SMS or calling card to the Client with the address of a drop-off location where the Client can get the Products.

The delivery is deemed effective when the Products ordered are delivered to the Client by the shipping company and the Client has signed the delivery receipt. The delivery is also deemed effective when the delivery receipt is signed by a relative of the Client (namely but not only his/her husband,/wife/partner, children, parents) or by a caretaker, a neighbour of the Client.

The Client is responsible for verifying the Products delivered and expressing all proper reserves that could be necessary and / or to refuse the delivery if it appears to have been opened or if it bears signs of damage.

Despite the constant efforts of Raison d’Etre to give complete customer satisfaction, Raison d’Etre remains exposed to risks due to the delivery of parcels.

If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received, including initial packaging and delivery costs.

The delivery time is up to 30 days from the date of order confirmation by the Client.

If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.


7 | AVAILABILITY OF THE PRODUCTS

The availability of each Product is checked and confirmed on the list of selected Products submitted to the Client online for approval before placing his/her order.

Despite the care taken by Raison d’Etre to the managing of the Products stocks and the information displayed on the Website, a Product may be unavailable after confirmation of the order by the Client and confirmation by Raison d’Etre, due to the fact that several orders can be placed simultaneously, a mistake can occur in the processing or a Product in store can appear to have sustained damage.

In that case, Raison d’Etre shall send an email to the Client to propose of his/her choice:

- Either to wait for the Product to be available again,

- Either to cancel the order and order another Product available on the Website,

- Either to cancel the order and get a refund of the order.

When several Products have been ordered by the Client, and one or more Products in the order are not available in stock, then the order may be delivered partially. In this case, Raison d’Etre will send an e-mail to the Client to propose:

- Either to confirm the partial delivery of his/her order and to wait for the other Product(s) to be available.

- Either to confirm the partial delivery of his/her order and to cancel the other Product(s) ordered. He/she will be invoiced only for the price of the delivered Products. Raison d’Etre will refund the Client for ordered Products not available in stock.

- Either to cancel the entire order and receive a complete refund.

If the Client refuses or does not answer within 7 days, the order shall be cancelled and Raison d’Etre shall refund the Client with the total price of the Product initially ordered including its packaging and delivery costs.


8 | CONFORMITY OF THE PRODUCTS

 Raison d’Etre makes its best efforts to ensure that the photography of the Products on each file be as close as possible to the perception of a Client who would see the Products on display at the shop. However, the technical constraints of online displaying and photographing in a digital format can make the perception of a Client to be different from that of a Client seeing the Product at the shop.

Following the delivery, if the Client considers that the Product is not conform to its online representation, the Client can ask Raison d’Etre within 28 days upon delivery:

- Either to receive an identical Product if it is available,

- Either to receive a refund of the price of the Product within 30 days after his/her claim.




9 | RIGHT OF WITHDRAWAL AND RETURN

The Client has a right of withdrawal, allowing him/her to cancel his/her order and to return the Products ordered to Raison d’Etre within 28 days starting on the day of delivery.

Prior to the return of the Products within the 28-day-period from delivery, the Client shall manifest his/her intent to exercise his/her right of withdrawal to Raison d’Etre’s concierge service by telephone, by postal mail or by email, specifying his/her last name, first name, order reference, phone number and email address.

Then the Client shall return the Products within 28 days from the day he/she manifested his/her intent to exercise his/her right of withdrawal to the postal address mentioned in the return coupon given at delivery.

The return shall be at the sole cost and sole risks of the Client. The Products shall be returned in the original packaging in a condition allowing their resale. If a Product is returned incomplete or after having sustained damage, Raison d’Etre shall not accept the return and shall not be able to proceed to the refund.

The global price of the Products returned, including initial packaging and delivery costs, shall be refunded to the Client by the method used for payment within 14 days upon exercise of the right of withdrawal, if the Products have been returned to Raison d’Etre. Delivery charges paid when placing the order on the website will only be refunded if the entire order is returned.

Such right of withdrawal does not apply to bespoke Products that have been customized on demand of the Client, for instance with the engraving of a name. Nor does it apply to perfumes and candles if the seal has been removed by the Client.


10 | GUARANTEE

The Client enjoys all guarantees provided for by Consumer’s regulations in force when placing the order and delivery.


11 | INTELLECTUAL PROPERTY

All the content of the Website, be it visual, graphical or sound, or the mark(s) Lalique and all other marks of Lalique Limited, whether or not composed of the words "Lalique", as well as all intellectual property rights which may be attached to the products (Such as designs, images, texts and logos), whether registered or unregistered, (the "Intellectual Property Rights") are and will remain the exclusive property of Lalique Limited.

The copy or use, in whole or in part, of said content without prior written consent of Lalique Limited constitutes a violation of the intellectual property rights owned by Lalique Limited and involves its perpetrator's civil and criminal liability.

The General Terms and Conditions do not imply any assignment of Intellectual Property Rights.

Notice Regarding AI-Generated Content

Some of the images and visuals used on this website have been generated using artificial intelligence (AI). These AI-based contents result from advanced technologies we employ to provide a unique visual experience. Despite the computer-generated nature of these images, we ensure that they meet our high-quality standards and reflect the aesthetics and exclusivity of our brand. We value your feedback.


12 | RULE OF EVIDENCE

The Client expressly accepts and acknowledges that messages sent by e-mail, Log files hosted on the servers of Raison d’Etre or its technical service providers, statistical data generated and communicated by Raison d’Etre, accessible electronically shall have the same evidential value as hard copies, letters and documents sent by post, except where a registered letter with acknowledgement of receipt is expressly required.


13 | LIABILITY AND DISPUTE

Raison d’Etre shall not be held liable for complete or partial breach of contract in case of force majeure, wrong of the Client, payment incident, or in case of unpredictable and insurmountable act of a third person.

Raison d’Etre cannot be held liable for any potential damage that can occur when browsing the Internet such as, especially, a connection failure, the loss of data, access by a third party to the data on the computer of the Client, or risks of viruses or unwanted software installing.

In case of breach of the contract by the Client under the provisions of the GTC, such as the transmission to Raison d’Etre of false identification information, the use of invalid means of payment or illegal use of a third party’s means of payment, Raison d’Etre reserves the right to delete the online account of the Client and to cancel any pending order without prejudice to any claim for damages.

Raison d’Etre also reserves the right to refuse any order from a Client with whom such breaches of contract would have occurred.